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ODORE O-Points FAQs

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Bulk Orders

Cash Back

2.0 %

(for minimum order amount $280 in the same calendar month)

How does Cash Back work?

Receive cash back when Total Nett Amount Paid (TNAP) for all orders in the same calendar month is SGD 280.00 or more.

What is Total Nett Amount Paid (TNAP)?

When you make two orders in the same calendar month, the total amount you paid for these two orders is TNAP. When you make three orders in the same calendar month, the total amount you paid for these three orders is TNAP. And so on ... please see examples below.

May I split my orders across two or more months?

No. You may only split your orders within the same month. Please see examples below.

Is Cash Back applicable at other retail shops and ecommerce platforms?

No. Cash Back is only applicable for orders at this ODORE Online Shop.

Is Cash Back applicable for all types of orders?

Cash Back is not applicable for following types of orders:

(i) bulk orders (500g or 500ml and above)

(ii) orders from Work From Home (WFH) Members

(iii) export orders

How will I receive my Cash Back?

By way of PayNow or Interbank Funds Transfer to your bank account.

When will I receive my Cash Back?

Within the first 7-10 days of the following month.

 

Will my O-Points be affected?

Each time you place an order at this ODORE Online Shop, your order will automatically be discounted with your O-Points to get the amount that you have to pay for that order. The total amount that you paid for all your orders in the same calendar month is TNAP. TNAP is then used to calculate your Cash Back. Thus, your O-Points are preserved and will not be affected. Please see examples below.

May I store my Cash Back with my O-Points and use both together for my next order?

You may. However, please text us this instruction by 6th of the following month. Otherwise by default, your Cash Back will automatically be transferred to your bank account within the first 7-10 days of the following month.

Where may I view the history of my orders, including my Cash Back and my O-Points?

A history of your orders are available in your personal page at this ODORE Online Shop. If you had misplaced the login credentials to your personal page, please text us for clarifications.

EXAMPLE A

(all orders are non-bulk, non-WFH and non-export)

MARCH Date #1

Order Amount = SGD 117.80

minus: O-Points for previous order in FEBRUARY = SGD 9.80

Nett Amount Payable = SGD 108.00

O-Points for this order = SGD 10.80

MARCH Date #2

Order Amount = SGD 82.80

minus: O-Points for previous order in MARCH Date #1 = SGD 10.80

Nett Amount Payable = SGD 72.00

O-Points for this order = SGD 7.20

MARCH Date #3

Order Amount = SGD 127.20

minus: O-Points for previous order in MARCH Date #2 = SGD 7.20

Nett Amount Payable = SGD 120.00

O-Points for this order = SGD 12.00

Calculation of 2% Cash Back

Nett Amount Paid in MARCH Date #1 = SGD 108.00

Nett Amount Paid in MARCH Date #2 = SGD 72.00

Nett Amount Paid in MARCH Date #3 = SGD 120.00

Total Nett Amount Paid (TNAP) in MARCH = SGD 300.00

Valid for Cash Back? YES

2% Cash Back = SGD 6.00

(to be transferred to Customer's bank account by 7th-10th APRIL)

 

EXAMPLE B

(all orders are non-bulk, non-WFH and non-export)

JUNE Date #1

Order Amount = SGD 97.80

minus: O-Points for previous order in MAY = SGD 9.80

Nett Amount Payable = SGD 88.00

O-Points for this order = SGD 8.80

JUNE Date #2

Order Amount = SGD 79.80

minus: O-Points for previous order in JUNE Date #1 = SGD 8.80

Nett Amount Payable = SGD 71.00

O-Points for this order = SGD 7.10

JUNE Date #3

Order Amount = SGD 123.00

minus: O-Points for previous order in JUNE Date #2 = SGD 7.10

Nett Amount Payable = SGD 115.90

O-Points for this order = SGD 11.59

Calculation of 2% Cash Back

Nett Amount Paid in JUNE Date #1 = SGD 88.00

Nett Amount Paid in JUNE Date #2 = SGD 71.00

Nett Amount Paid in JUNE Date #3 = SGD 115.90

Total Nett Amount Paid (TNAP) in JUNE = SGD 274.90

Eligible for Cash Back? NO